For issues needing technical support for a specific product see below for how to best get support for your region.

You can also access information via the 3ware Knowledgebase: http://www.3ware.com/kb

Software and Drivers are available from: http://www.3ware.com/support

Documentation is available from: http://www.3ware.com/support/userdocs.asp

Compatibility information is available here: http://www.3ware.com/products/sys_compatibility.asp

RMA Process:http://www.3ware.com/kb/article.aspx?id=10746

Check the warranty status of your controller before RMAing it: https://www.3ware.com/warrantychecker.asp

For U.S. Telephone Support
Staff is available to respond to your phone calls during our hours of operation
Monday to Friday, 7:00 am to 5:00 pm, Pacific Time
U.S. toll free: 1-888-646-4566, Direct: 408-433-4567

For European Telephone Support
Staff is available to respond to your phone calls during our principal hours of operation. Supported languages are English, French, and German.
Monday thru Friday, 9:00am (0900) to 5:00 pm (17:00), Central European Time (CET) (excluding national holidays). European direct: 00 44 (0)118 936 25 01

You can also post your support question to https://lsionline3.lsil.com/eservice-ssi/start.swe?SWECmd=Start

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RMA Process
http://www.3ware.com/kb/article.aspx?id=10746
The RMA procedure differs depending on where the product was purchased.

North American Customers: To obtain warranty service during the warranty period, register at the 3ware website and submit an RMA request online at https://www.3ware.com.
You can check the date code on the serial number of your controller to see if it is under warranty http://www.3ware.com/kb/article.aspx?id=12229. You will be issued a return material authorization (RMA) number. 3ware will send a replacement in approximately two business days after receipt of the defective unit (transit time not included). Advanced replacement is also available.

European Customers: To obtain warranty service during the warranty period, you have several options.

1.  Obtain the RMA through your distributor
Please contact your distributor for their RMA procedure.

2.  Obtain the RMA directly from 3ware
Please call us at 00 44 (0)118 936 25 01. Supported languages are English, French, and German.   You will be issued a return material authorization (RMA) number. 3ware will send a replacement in approximately two business days after receipt of the defective unit (transit time not included).
Advanced replacement is available on request.  Please Note:  3ware will pay the standard shipping costs within the European Union. Any special shipping fees, taxes, duties, or other fees are the responsibility of the customer.   As soon as practical thereafter, 3ware will ship the advanced replacement to you at the address of your choosing. Upon receipt of the advanced replacement, we ask that you immediately ship the defective product to the address that you will be provided.

APAC:  Please submit your RMA through your distributor.  Contact your distributor for their RMA procedure.

See 3ware KB article Q10746 that describes the 3ware RMA process for the U.S.